Wednesday, November 21, 2012

Gratitude Journal: Day 20

Went to Ft. Myers to pick up my cleaned camera. Also, stopped at Verizon to see if they could help me get my 3G activated.

It's been an ordeal!

I tried a couple times when we were still in Maine and each time I got an activation error that said to try again later or call customer support. I hate customer support so I put it off...and off...until we got to Florida.

Then, I tried again. No luck.

Then my iPad died so I went to the Apple store. While there I had the technician help me get it activated but even he couldn't do it on the new iPad they replaced my dead one with.

He tried changing the SIM card but still nothing. So, he got me another new iPad and it still wouldn't work.

He suggested I call customer support. Ugh! But I did a couple days later. That guy was so nice but after an hour of trying, he was stumped.

Finally, yesterday, I took it into a Verizon store. The girl who waited on me was so helpful. She explained that there are two ways to activate the 3G: pre-paid and post-paid. I had been trying the pre-paid way because the post-paid way required my Verizon password and I had no idea what it was since I made it years ago and have never used it.

She had no success doing it the pre-paid way, either, but since I was there in person and I showed her a picture ID, she was able to activate it using the Post-paid method (after trying a couple times, asking her manager for help, calling support, and starting all over again)!

Fun, you bet!

So, yesterday I was grateful the mystery was finally solved and I don't have to deal with it anymore!

And I was grateful for a peaceful walk in the dark to clear my head after I got home.

1 comment:

Cindy said...

Cell phones can be so exasperating. But yet so helpful!